Shipping policy
Shipping Policy
We ship fast. Most orders go out the next business day from our Mesa, Arizona warehouse — often the same day if you order early enough. We don't believe in making you wait.
Processing Time
Orders are typically processed and shipped within 1 business day (Monday–Friday, excluding postal holidays). During occasional high-volume periods (viral product moments, holidays), processing may take up to 2 business days. We'll communicate proactively if there are any delays.
A small number of items are made-to-order or temporarily awaiting inventory — if that applies to your order, we'll reach out directly.
Shipping Options
We offer multiple shipping options at checkout so you can choose what works for you:
- Economy — Free on orders $30 and up, otherwise $5.25 flat. Estimated delivery 4–6 business days.
- USPS Priority Mail — Calculated rate at checkout. Estimated delivery 2–3 business days.
- UPS 2nd Day Air — Calculated rate at checkout. Delivery within 2 business days from ship date.
The free shipping threshold and rates are subject to change. We may add or modify carrier options over time.
Estimated vs. Guaranteed Delivery
All delivery times shown at checkout and in this policy are estimates provided by the carrier, not guarantees. Once your order leaves our warehouse, it's in the hands of USPS or UPS. We are not responsible for carrier delays caused by weather, holidays, peak season volume, or other circumstances outside our control.
Tracking
You'll receive a tracking number via email as soon as your order ships. Tracking updates are provided by the carrier and typically begin within 24 hours of shipment.
Where We Ship
We currently ship to U.S. addresses only, including PO Boxes (via USPS). We do not ship internationally at this time.
Order Changes & Cancellations
We move fast, so changes need to come in fast. Address corrections, cancellations, and order modifications can only be accommodated on the same day the order is placed. After that, the order has entered production or shipping and we are unable to make changes. Email info@olivelovesapple.com as soon as possible with your order number if you need to make a change.
Wrong Address Entered
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or undeliverable address, we'll contact you to arrange reshipment at your expense. We cannot refund shipping charges on orders returned due to customer-entered address errors.
Lost or Stolen Packages
We work hard to get your order out the door quickly, but once it's with the carrier, delivery is their responsibility. Here's how we handle issues:
- Lost in transit (never marked delivered): If your tracking shows the package is stuck or lost in transit, contact us at info@olivelovesapple.com. We'll work with the carrier to file a claim and arrange a replacement or refund.
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Marked delivered but missing: If tracking shows your package was delivered but you didn't receive it, we ask that you first:
- Check with neighbors, household members, and around your property (including porches, mailboxes, and side doors).
- Contact your local USPS or UPS office to inquire — they can often locate misdelivered packages.
- File a claim with the carrier (USPS: usps.com/help/claims, UPS: ups.com/claims) and, if applicable, file a report with your local police department.
- Damaged in transit: Covered under our Refund & Exchange Policy. Contact us within 7 days of delivery with photos.
Holiday Shipping
During peak holiday seasons, we'll post updated cutoff dates and any expected delays on our site banner and in order confirmation emails. We recommend ordering early to avoid carrier delays.
Questions?
Email us at info@olivelovesapple.com — we typically respond within one business day.